Terms & Conditions

Privacy Policy

Last Modified: November 23, 2022

INTRODUCTION

eLEARNOLOGY INC. and our affiliates and subsidiaries (“eLearnology”, “we”, or “us”) respect your privacy and are committed to protecting it by complying with this policy.

This policy describes:

How we collect, use, disclose, and protect the personal information of our customers, website users and platform users ("you").
Describes the types of information we may collect from you or that you may provide when you visit the website www.elearnology.ca ("Website") or our Online Leader Learning Management System (LMS) (“Platform”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect, use, or disclose about you:

On our Website and Platform.
In email and other electronic messages between you and our Website and Platform.

The Website and Platform may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website or Platform. By accessing or using our Website or Platform, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time. Your continued use of our Website or Platform after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.

1. WHAT INFORMATION WE COLLECT

We collect and use several types of information from and about you, including:

Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, password (protected by encryption), billing and account information and any other identifier we may use to contact you. If you are an account owner with our Website or Platform, you may be submitting or uploading the names and email addresses of third parties, such as learners, as well as training content, videos, documents or other materials that may include personal information. Please ensure they you obtain the proper consent from such third parties before submitting or uploading their personal information to our Website or Platform.
Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual. We may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website or Platform feature.
Financial Data. Financial information is information that is related to your payment method, such as credit card or bank transfer details. We collect financial information in order to allow you to purchase, order, return, or exchange products or otherwise use our Services from the Website or the Platform. We store limited financial information that you provide to us. To facilitate the operation of our business, financial information is transferred to our payment processor, which may include Stripe, or another third-party provider (each a “Payment Processor”). All such payments will be governed by the Payment Processor’s terms and conditions and you should review the privacy policies and terms of conditions of use for such Payment Processors to determine how they use, disclose, and protect your financial information. As a courtesy, please read Stripe’s global policy here:
- https://stripe.com/en-ca/privacy
To process payments. We use Stripe to process payments on our behalf. Stripe collects your name, billing address and payment card information (card number, expiry date and security code) in order to process payments on our behalf.
Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website or Platform, and usage details.
Non-personal details about your Website and Platform interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website or Platform (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

2. HOW WE COLLECT INFORMATION

We use different methods to collect your information, including through:

Information you provide to us, for example, by filling in forms, uploading documents, or corresponding with us by phone, email, or otherwise.
Automated technologies or interactions, as you navigate through our Website or Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.

Information You Provide to Us

The information we collect directly from you on or through our Website may include:

Information that you provide by filling in forms on our Website or Platform. We may also ask you for information when you report a problem with our Website or Platform.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Website or Platform and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website or Platform.

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with our Website or Platform, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website or Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or Platform. This may also include information related to course completion status, such as the number of slides in a course that have been viewed, answers to quiz questions, and quiz results to determine if a learner has successfully completed a course.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and does not include personal information, and we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Website and Platform and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Recognize you when you return to our Website or Platform.

The technologies we use for this automatic data collection may include:

Cookies. “Cookies” are text files placed on your computer, to help the website, software, application or otherwise analyze how users use same. We may also use cookies to store certain information. We may use cookies for other purposes, including: to authenticate your identity, to determine if you are logged onto the Website or Platform, for personalization, for security, for targeted advertising, or for analysis of the performance of the Website or Platform. We use cookies that are not specific to your account but unique enough to allow us to analyze general trends and use, and to customize your interaction with the Website or Platform. This information helps us to understand the use of the Website and Platform, and to improve the Website and Platform.
Web Beacons. Pages of our Website or Platform may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or and for other related Website or Platform statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

3. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website, Platform and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
To provide you with notices regarding the expiry, cancellation or renewal of your account or subscription to our services on our Website or Platform.
To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
To notify you about changes to our Website, Platform or any products or services we offer or provide though it.
To improve our Website, Platform, products or services, marketing, or customer relationships and experiences.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of eLearnology's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by eLearnology about our customers and users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of eLearnology, our customers, or others.

5. TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics, technical support and search engine providers that assist us with Website or Platform improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

Your personal information may be transferred to and stored in servers located in the United States. The data protection laws in the United states may differ from those in Canada, and your personal information may be subject to access requests according to laws of the United States.

6. HOW TO CONTROL YOUR INFORMATION

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website and Platform may not be accessible or may not function properly.

7. DATA SECURITY

We use physical, electronic, and administrative measures (such as encryption, SSL certificates, data encryption in transit, DDos protection and malware scanning) designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

8. DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. CHILDREN UNDER THE AGE OF 13

Our Website and Platform is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website or Platform. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without parental consent, we will delete that information.

10. HOW TO ACCESS AND CORRECT YOUR INFORMATION

You may request access to or correction of your personal information in our custody or control by contacting us with our contact details provided below (See “HOW TO CONTACT US”). If you are an account owner with our Website or Platform, you may review or change your personal information in our custody or control by logging into your account and going to your administrative dashboard. Your right to access and correct your personal information is subject to applicable legal restrictions. We may request information from you in order to verify your identity before providing access or making corrections.

11. WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us with our contact details provided below (See “HOW TO CONTACT US”). Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

12. UPDATES TO OUR PRIVACY POLICY

This privacy policy is effective as of the Last Modified date written above. We may update or amend this privacy policy from time to time. The revised privacy policy will be posted on our Website or Platform.

You are responsible for periodically visiting our Website or Platform and this privacy policy to check for any changes.

13. HOW TO CONTACT US

If you have any questions regarding this privacy policy, or to access your information, please contact us at support@elearnology.ca